In celebration of their survival of the Y2K, college friends Chris Hotchkiss and Ed Gilmartin founded what is today known as CaptureRx. CaptureRx is a San Antonio-based healthcare technology company and leading 340B solution provider.
Our solutions serve over 540 hospitals and health centers in 45 states via a robust pharmacy network of more than 3,500 contracted pharmacies.
What originally started as humble beginnings, CaptureRx has grown to more than 150 staff and serving over seven million unique patient lives (and counting).
In the beginning. We didn’t start with endless stock options or the ability to pay large salaries to attract or keep employees. We had to hold on to what we could offer them – our mission and values, and a promise to uphold those to our employees.
Let us explain…
We’re casual. Not because we fit a Silicon Valley tech startups definition of casual (God forbid we ever be one of those). We’re not casual through our relaxed dress policy or having an office pool table (both of which we have). We’re casual because of our notion to reject most business formalities. This can be seen in many things we do – from our freedom to operate individually to our open door policy. We value the quality of the individual, not the letters behind their name.
Our why. What’s the reason we get up and come into work in the morning? We want to enable our people and clients to identify what is wrong in the world and see the value in what the individual and organization can do to change that. We aren’t driven by the balance sheet or income statement. We are only swayed by what legacy we leave on the world – the legacy to help just one more person. We want to enable our employees to be who they strive to be, and our clients to achieve what they need to achieve.
What are some adjectives our employees and the industry use to describe us? We are tenacious. We are inevitable. Being scrappy, being confounding is the manner in which we achieve that inevitability. We’re the Pitbull (unrelated to the rapper) of the healthcare industry. We define what our success is – we define what our failure is.
Our people. Our employees aren’t simply a cog in the machine. They aren’t fodder or a stepping stone for other individuals within the company. We’d rather hire someone with hustle, heart, and self-motivation over a self-centered individual any day of the week. Our people, regardless of whether or not they’re a PhDs/MBAs/RPhs kickass like everyone else in the company. Our hiring environment, and subsequently our employees speak directly to our mission and values. If you think you’re aligned with our beliefs, please visit our careers page to view our current opportunities. We will take care of you if you take care of our “why“.
Our employee initiatives and benefits outline our belief in the individual. This can be reflected in the wellness program we offer and the company minimum wage ($25 per hour/ $52,000 per annum) that we offer all employees. We also provide flip-flops upon orientation. To my fellow Australian readers, we call them thongs – available upon request.
Owning our failures. We make mistakes. We don’t hide from them. We recognize them, we learn from them – we own them, we are them. We take our mission and our values seriously, and sometimes we fail. But, inevitably we succeed and success is defined by the lives we’ve served.
In the end: Our culture is not monolithic – each department, each individual, experiences it differently. It could be the hardest job you’ve ever had if you can’t align with our mission. If you can’t work hard towards that mission stop reading now. We know CaptureRx isn’t for everyone (yes, we know about Glassdoor!). We are not social justice warriors, we are an organization on a mission. We do what we do because we want to drive our mission and incentivise those who come with us on that journey.
Chief Executive Officer
Chris is someone who laughs vigorously, takes jokes to another level and is unapologetic for when he does. He believes you’re at your best when you’re able to be yourself. He’s often seen as the quirky barefoot CEO with tattoos – which help tell his story. Chris has been a CEO of organizations since he was 28 years old – although he is often defiant of titles. He founded CaptureRx along with his college friend, Ed Gilmartin.
His two role models are Jesus Christ and the Dalai Lama. While it may sound like a contrasting combination of role models, equivalent to putting Soy Sauce on Ice Cream, both can be seen as visionary leaders for what they want the world to be, without forcing it. Chris leads without forcing his beliefs – your approach can be unique as long as it enables our mission/vision.
Chris defines his responsibility as CEO as “To enable the employees of CaptureRx to guarantee the long term value of the organization for its employees, clients, and shareholders.
“Always be yourself, and if you wish to follow, follow.” – Chris Hotchkiss.
Chief Technology Officer
Franc has been working in IT for more than 26 years. In fact, his interest in IT dates back to his high school years. Franc has worked in a variety of industries including Telecom, Banking, Finance, Healthcare and Marketing Analytics. Though he says, “I am a jack of all trades and master of none,” his mastery in software development and team leadership disputes his grandiose claim. In addition to IT, his key competencies include being able to iron his own shirt and sporting the same “haircut” for the past 22 years. In case you missed it, he’s bald.
Chief Financial Officer
Rich is a trusted and driven ﬁnancial executive with an extensive background in strategic planning, budgeting and corporate ﬁnance. Rich and his team are responsible for implementing one of the key company values at CaptureRx, ﬁnancial discipline. Rich follows life lessons from Jim Harbaugh and attacks every day with enthusiasm unknown to mankind.
Senior Vice President, General Counsel
Jose is a lawyer with more than 18 years of experience in healthcare and private equity. While his claim to fame may be in publishing law articles on venture ﬁnancing, Jose and his team make their biggest impact helping CaptureRx stay ahead of the latest legal developments in healthcare and business practice. Important as that is, Jose is also a skilled linguist and is ﬂuent in 5 languages. So if you ever need something translated – Jose just might be your guy.
Paul Melancon, RPh., MBA
Vice President, Client Management
Paul has more than forty years of deep experience working in and around health centers and pharmacies throughout the country. He leads a skilled team of client management experts dedicated to full-heartedly enabling the missions of our clients. It’s part of the reason why CaptureRx has achieved a customer retention rate of over 97% since 2007. For fun, the Louisiana native loves everything outdoors, from ﬁshing to golf. If you’re lucky, you might also catch Paul practicing duck calling while waiting at trafﬁc lights in preparation for the duck hunting season. Quack away Paul, quack away.
Terry Copeland, RPh., MBA
Vice President, Operations
Terry holds more than 25 years in pharmacy operations development and management of both acute care and retail pharmacies. It can be said that the customer focus of Terry and his team are part of the reason why CaptureRx can help customers produce such stellar 340B compliance records. Terry has been described around the ofﬁce as a serial practical joker with a dry sense of humor. With Terry’s Mississippi accent, he regularly competes in the company’s “best accent competition.”