In the beginning. We didn’t start with endless stock options or the ability to pay large salaries to attract or keep employees. However, we could offer them our mission and values, and a promise to uphold those to our employees.
Let us explain…
We’re casual. Not because we fit a Silicon Valley tech startups definition of casual (God forbid we ever be one of those). We’re not casual through our relaxed dress policy or having an office pool table (both of which we have). We’re casual because of our notion to reject most business formalities. This can be seen in many things we do – from our freedom to operate individually to our open door policy. We value the quality of the individual, not the letters behind their name.
Our why. What’s the reason we get up and come into work in the morning? We want to enable our people and clients to identify what is wrong in the world and see the value in what the individual and organization can do to change that. We aren’t driven by the balance sheet or income statement. We are only swayed by what legacy we leave on the world – the legacy to help just one more person. We want to enable our employees to be who they strive to be, and our clients to achieve what they need to achieve.
What are some adjectives our employees and the industry use to describe us? We are tenacious. We are inevitable. Being scrappy, being confounding is the manner in which we achieve that inevitability. We’re the Pitbull (unrelated to the rapper) of the healthcare industry. We define what our success is – we define what our failure is.
Our people. Our employees aren’t simply a cog in the machine. They aren’t fodder or a stepping stone for other individuals within the company. We’d rather hire someone with hustle, heart, and self-motivation over a self-centered individual any day of the week. Our people, regardless of whether or not they’re a PhDs/MBAs/RPhs kickass like everyone else in the company. Our hiring environment, and subsequently our employees speak directly to our mission and values. If you think you’re aligned with our beliefs, please visit our careers page to view our current opportunities. We will take care of you if you take care of our “why.”
Our employee initiatives and benefits outline our belief in the individual. This can be reflected in the wellness program we offer and the company minimum wage ($25 per hour/ $52,000 per annum) that we offer all employees. We also provide flip-flops upon orientation. To my Australian readers, we call them thongs – available upon request.
Owning our failures. We make mistakes. We don’t hide from them. We recognize them, we learn from them – we own them, we are them. We take our mission and our values seriously, and sometimes we fail. But, inevitably we succeed and success is defined by the lives we’ve served.
In the end: Our culture is not monolithic – each department, each individual, experiences it differently. It could be the hardest job you’ve ever had if you can’t align with our mission. If you can’t work hard towards that mission stop reading now. We know CaptureRx isn’t for everyone (yes, we know about Glassdoor!). We are not social justice warriors, we are an organization on a mission. We do what we do because we want to drive our mission and incentivise those who come with us on that journey.